Cancellation Policy
The customer can choose to cancel an order any time before it's dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on different categories and the order cannot be canceled once the specified time has passed.
In some cases, the customer may not be allowed to cancel the order for free, post the specified time and a cancellation fee will be charged. The details about the time window mentioned on the product page or order confirmation page will be considered final.
In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.
Sirshu Technologies reserves the right to accept the cancellation of any order. Sirshu Technologies also reserves the right to waive off or modify the time window or cancellation fee from time to time.
Refund Policy
Thank you for shopping with Sirshut Technologies. We strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not fully satisfied with your purchase, we are here to help. Please read our refund policy carefully for further details.
1. Refund Eligibility
To be eligible for a refund, the following conditions must be met:
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The item must be returned within 3 days of the original purchase date.
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The product must be unused, in the same condition as it was received, and in its original packaging.
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A valid proof of purchase or receipt must be provided.
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If the product is defective, damaged, or not as described, we will gladly offer a refund or exchange.
2. Non-Refundable Items
Certain items cannot be refunded or exchanged, including:
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Products that have been used, opened, or tampered with.
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Customized or special-order items.
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Any items marked as "non-refundable" on the product page.
3. How to Request a Refund
To initiate a refund, please follow these steps:
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Contact our customer service team at info@sirshutechnologies.com with your order number and a description of the issue.
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Our team will guide you through the process and provide you with a return authorization if applicable.
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Once the return is approved, ship the product back to us, ensuring it is packed securely in the original packaging.
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Once we receive the returned item and verify its condition, we will process the refund to your original payment method.
4. Return Shipping Costs
If the return is due to a defect or error on our part, we will cover the return shipping costs. If the return is due to personal preference or change of mind, the customer is responsible for the return shipping.
5. Processing Time
Refunds will be processed within 7-10 business days after the returned item is received. The refund will be credited back to the original payment method used during the purchase.
6. Exchanges
If you would like to exchange a product, please contact our customer service team, and we will assist you with the exchange process. Exchanges are subject to product availability.
7. Damaged or Defective Items
If the item you received is damaged or defective, please notify us within 7 days of receiving your order. We will arrange for a replacement or a refund, as per your preference.
8. Contact Us
If you have any questions or concerns about your purchase or our refund policy, please reach out to our customer support team at:
Email: info@sirshutechnologies.com
Phone: 6367725144